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Total Commitment to Full Customer Support
ReliaSoft's
Technical Support Options
ReliaSoft is totally committed to providing you with immediate product
support, to answer any questions you might have or to assist you with any problems that
might arise with any of our reliability analysis software products.
ReliaSoft's unparalleled after-sale support includes free telephone, fax
and e-mail support.
For Customers Outside of North America
The numbers and contacts given on this page are for the corporate
support lines in the USA. You may use the USA support
options regardless of your region; however, you may find it
more convenient to contact a regional office.
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Your
Localized Support Information |
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No
Charge Telephone Support:
1.520.886.0366 (USA) |
The current time at the Tucson Support Center is:
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Our phone support lines are currently
U.S. support
lines are open from 8:00
am to 5:00 pm Arizona Standard Time (GMT-7:00), Monday
through Friday, excluding U.S. holidays. [see ReliaSoft
Observed Holidays] |
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When
calling for support, please:
Be at your computer and have the product documentation at hand. Also, be prepared to provide the following information:
- The software that you are using
(e.g. Weibull++, ALTA, etc.).
- The registered license number of the product that you are using.
- The version number and build
number of the product that you are using. (To locate the version, you can typically select About
from the Help menu.) Make sure that you are using a
supported version.
- The type of hardware that you
are using, including network hardware.
- The exact wording of any
messages that appeared on your screen.
- What happened and what you were
doing when the problem occurred.
- How you tried to solve the
problem.
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| Questions via Fax, E-mail, On-Line Form or Mail |
| You can fax, e-mail or mail your
questions, comments or problems related to ReliaSoft products. You can also
complete the on-line technical support contact form. |
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| Fax:
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+1.520.886.0399 |
| E-mail: |
Support@ReliaSoft.com |
| On-Line Form: |
On-Line Technical Support Contact Form |
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Mail:
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ReliaSoft Corporation
Worldwide Headquarters
Attn: Support
1450 S. Eastside Loop
Tucson, Arizona 85710-6703, USA |
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| Always
include your telephone number when writing to us! Also, please be
as specific as possible when reporting your question or concern to ReliaSoft Technical Support so
that we can respond quickly and accurately. |
| Need
Consulting? |
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If
your need for support is subject-related rather than
software-related, ReliaSoft also provides a full range of consulting services in the areas of quality
and reliability engineering.
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| Need
Training? |
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ReliaSoft can
provide you with public or on-site training courses that cover life data
analysis, accelerated life testing, system reliability and reliability
engineering, the use of
ReliaSoft software and other topics. See Reliability Training Seminars for more
information. |
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