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ReliaSoft
>
Reliability Software > Shipping
Delivery
Options For ReliaSoft Products
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Hardcopy Delivery Questions |
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How is shipping
computed and how long does it take for the product to arrive? |
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Shipping is generally done via an express courier (FedEx,
DHL or UPS). Depending on the items purchased and the final destination, the
store automatically computes shipping costs.
- In the U.S., Canada, Europe and Singapore,
packages are normally delivered within 2 to 3 business days from the time
we process your order.
- Shipping to other countries is done via
International Priority and can be anywhere from 2 to 7 days, depending on
the final destination and local custom clearance efficiency.
- Normally, our on-line store will provide you with an estimate of the
shipping time.
- If you need faster service, please contact
us! Alternatively, you can use our eDelivery method.
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What is in the "Hardcopy"? |
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With Hardcopy delivery, the
product will arrive in its box with printed documentation and the
software on a CD-ROM. |
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Who is responsible for Duties or
Import Taxes when shipping to my country? |
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ReliaSoft always ships FOB (Freight on
Board), which means that we are not responsible for any duties or import
taxes your government may levy on goods imported into your country.
ReliaSoft's on-line store shipments originate from the USA, European
Union (Poland) and Singapore. Depending on your location, ReliaSoft will
select the most appropriate point of origin. |
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What is in "eDelivery"? |
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eDelivery requires that you download a
zip file that will contain all the items that are in the box, but in a
digital format. In other words, all the documentation will be in the
downloaded zip file in pdf file format, etc. |
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How big are the files
and what download speed do I need to use "eDelivery"? |
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Please note that most of the files for
eDelivery are large. Software packs can be from 20MB to 80MB; thus a
sufficiently fast Internet connection is required. |
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How does it work? |
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Once your order has been
processed, you will receive an e-mail with a link to download the
package.
- Use this link to
download the file containing the package you purchased.
- If you ordered
software, you will receive a separate e-mail with your license number
for the product.
- You will need that
license number to activate the software.
- Both your download
link and your license number will be e-mailed by the
U.S. office during normal business hours.
- This office
is open from 8:00 am
to 5:00 pm Arizona (GMT-7:00), Monday through Friday, excluding
U.S. holidays. [see
ReliaSoft Observed Holidays]. Generally, orders received by 2:00 pm (see
local time) are processed the same day. Otherwise, orders are
processed the next business day.
- The download link will be active for
72 hours (3 days) after we e-mail you the link.
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What is in the
eDelivery Packs? |
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Software Products:
Software products are packaged in a self-extracting zip archive.
As an example, the pack
with Weibull++ 7 is a self-extracting executable named
WeibullPack.exe. Once downloaded, running the executable
extracts the following files (in the directory chosen):
Publications:
Publications are provided in the form of pdf files that you
download.
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What if I have
problems downloading? |
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First and foremost, keep in mind that we
are here to help. You can contact us with any problems that you
encounter and we will try to remedy the situation. Having said that, here
we'll try to address some common issues that you may encounter.
- Download stopped.
- You can try downloading the
product again. Your link will be active for 72 hours and
can be used multiple times.
- My link expired before I could
download the product.
- Contact us and we can reinstate
the link.
- I tried everything but can't
download it.
- Contact us and we can provide
you with alternate download methods or mail you a CD-ROM containing
the pack. Note that postage and handling charges will apply. Alternatively, we can convert your order to
Hardcopy delivery.
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What is the
difference between Hardcopy and eDelivery? |
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For most products, we
provide options for both eDelivery and Hardcopy delivery. eDelivery
allows you to download the products you purchased, while Hardcopy
delivery involves sending you boxed material with printed documentation. In general, eDelivery is cheaper and there are no shipping charges
associated with it; whereas Hardcopy delivery includes shipping charges. |
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Are there any
import taxes or other taxes that apply? |
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In the case of eDelivery,
ReliaSoft does not ship a product to you and therefore the product does
not go through the normal custom clearance. It is your responsibility
to adhere to any local import laws and pay any applicable tax.
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