What People Are Saying...
ReliaSoft's Technical Support, Publications and Other Services

 
Software Training General
 

Concise * Cooperative * Easy Reading * Educational * Friendliness of the Support Staff * Helpful* Informative * Knowledgeable
Professionalism * Relevant * Responsive * Timely * Top-Notch * Very Useful Information * Well Researched * Willingness to Help

These are but a few compliments ReliaSoft's technical support, publications and other services have garnered over the years from our customers. We invite you to review a sampling of the feedback received from actual customers below. To safeguard privacy, customer initials have been used in lieu of their full names.

"I really enjoy the HotWire. I read your articles and Dilbert to get me started. Keep up the great work."

B. B. - Gazelle LLC

"ReliaSoft's Reliability Hotwire is not only informative and educational, but I typically find the subject matter quite timely with my current tasks and workload."

J. L. - TeraBeam

"I really appreciate all of the very useful information that ReliaSoft puts on the web. I have used it frequently. I also like the Reliability Hotwire and Reliability Edge publications."

G. G. - Philips Ultrasound

"Gentlemen, great job on the eMag. I'm a novice reliability engineer who recently attended your seminar in Tucson. Your articles like your seminar are concise, relevant, easy reading, and a great method of re-enforcing the ReliaSoft seminars. Keep up the good work."

R. J. - Maple Chase Co

"I am extremely pleased with not only the quality of technical support that I have received, but also with the friendliness of the support staff and the speed of the responses. Everyone I have encountered, from sales staff to training and support staff, has been helpful, knowledgeable, and friendly. I really appreciate that above all, especially when compared to so many other companies who make it difficult and painful to get the help that you need."

M. F. - bioMérieux

"Your articles are well researched, timely and applicable to actual Reliability Engineering analysis and Test issues which I encounter in my present position."

K. P. - Tellium Optical Networking Systems

"ReliaSoft continues to surpass my expectations in knowledge, professionalism and willingness to help and go out of their way to make sure we understand their products. EXCELLENT STAFF!"

P. R. - Durr USA

"ReliaSoft's technical support is top-notch. I've always received quick, thorough answers to every problem I sent in. I'm glad you're staying in touch with your customers. You guys have the best customer service of any software company I know :)…"

R. H. - Agilent

"ReliaSoft personnel was highly knowledgeable, responsive, and cooperative when I worked with them on a software customization project for our company. All our requirements were addressed in detail and the project was completed under budget and on time. Great job ReliaSoft!"

N. P. - Honeywell

"It is my habit to report anything, even little tiny things. When I did this for software from other companies most of them did not respond in any fashion. ...ReliaSoft has a quite high note for customer relations; at least from my point of view. Even if the addressee isn't there, someone else will take care of you. It is very good to see that customer remarks are taken very seriously. It makes me feel as part of a team and focused on creating together the best software available."

J. S. - Philips Medical Systems Nederland BV

As always, your feedback is appreciated. We welcome any suggestions or comments you may have about ReliaSoft's products and services. [Contact ReliaSoft]