Frequently Asked Questions
How can I determine if RCM++ is the right tool for me?
We invite you to try this product and compare it with any other comparable package on the market. A free demo installation is available for download from our website at http://Synthesis.ReliaSoft.com/downloads.htm (use the Synthesis Platform installation, which allows you to install all of the Synthesis desktop applications).
What are the minimum system requirements?
The supported operating systems are Microsoft Windows 7, 8, 8.1 and 10, or Microsoft Windows Server 2003 R2, 2008, 2008 R2 and SBS (Small Business Server) 2011.
If you choose to use an enterprise data repository, Microsoft SQL Server and Oracle are supported (including the "Express" editions of both). For more details, see system requirements or download our convenient requirements and compatibility test tool.
What languages are supported?
The interface is currently available in English, German, French, Portuguese, Spanish and Simplified Chinese. For details and to see if support for additional languages has been added in our most recent release, see http://www.ReliaSoft.com/languages/.
Do I need to buy anything extra to use the Synthesis Platform?
The platform is automatically installed with any Synthesis desktop application. If you have one or more of these applications, there is nothing extra to buy or install.
Should I choose the 32-bit or 64-bit version of Synthesis?
All Synthesis desktop applications are available in both 32-bit and 64-bit versions with the capability for multi-processor and multi-threading support.
You can choose which version of Synthesis to install if you have a 64-bit version of Windows and any version of Microsoft Office except Office 2010 (32-bit). The decision should be based on the capabilities of your computer and how you plan to use the software. In general, the 64-bit version may be preferred if you plan to use large BlockSim/RENO simulations and have a powerful PC with 8+ GB of RAM; but there is no benefit to the 64-bit version if you do not have more than 4 GB of RAM on your PC. [See our 32-bit vs. 64-bit FAQ...]
Do I have to buy a different version for single-user vs. enterprise deployments?
No. All Synthesis desktop applications were designed to be "connection aware" and adapt automatically to single-user, multi-user and enterprise configurations based on what type of repository the application is currently connected to. There's only one version of each application to buy and install, then you can decide how you want to use it.
You can even enjoy the best of both worlds — take advantage of the simplicity of a single-user application when you're working independently on a particular analysis, but share data and analysis results with colleagues when you connect with a multi-user or enterprise repository... all using the same software tool! [Learn more...]
Do I need to purchase a database server?
For Synthesis desktop applications, a database server is not required unless you choose to use the platform in an enterprise mode. An enterprise data repository requires implementation of Microsoft SQL Server® or Oracle® (and for smaller groups or power users, you can also use the free "Express" editions of those database platforms). A standard repository or Synthesis file requires no special IT infrastructure or support. [Tip: If you're considering the option to use the free "Express" edition of Microsoft SQL Server, this document provides some information that may help you to get started.]
Having the best and most advanced solution on the market is only part of the package; our unparalleled after-sale support completes it. We provide good old-fashioned "pick up the phone and talk to a real engineer" technical support. No seemingly endless phone menus and incessant elevator music on hold. For users with an active maintenance agreement, our robust network of regional offices is waiting to answer your questions personally via phone, e-mail or live chat. For details, visit http://Support.ReliaSoft.com.
Does ReliaSoft offer training courses to continue my reliability education?
Our acclaimed reliability training courses provide instruction in reliability engineering principles and theory as well as the ReliaSoft software designed to put that theory into practice. Seminars on all of ReliaSoft's products are available in both public and on-site venues, in locations throughout world. For details, visit http://Seminars.ReliaSoft.com.
I'll be using multiple applications. Is bundled pricing available?
Our multi-product suites are competitively priced to offer significant savings over purchasing the same products individually. The suite is licensed as a single product. (For a named user license, all applications must be activated by the same person. For a floating license, a seat for the entire suite will be taken when a user opens one or more of the applications in the suite.)
The comprehensive Synthesis Master Suite includes Weibull++, ALTA PRO, RGA, DOE++, BlockSim (with Markov), RENO, Lambda Predict (all modules), Xfmea and RCM++.
For users focused on product design and development, the DFR Essentials Suite contains Weibull++, ALTA Standard, Xfmea and BlockSim. The DFR Premium Suite adds RGA and DOE++.
For users focused on equipment operation and maintenance, the RAM Essentials Suites contains Weibull++, BlockSim and RCM++. The RAM Premium Suite adds RGA and RENO.
For details, visit http://www.ReliaSoft.com/order/suites.htm.
For desktop applications, both single-user and multi-user (floating) licenses are available. Please contact ReliaSoft to obtain a quote that fits your specific needs.
Depending on the region, we accept payment via credit card, company purchase order, check/money order or wire transfer. You can download the software from our website as soon as your order is processed. For details, visit http://www.ReliaSoft.com/order/.