Problem:

When the Microsoft Windows 2000 operating system was released, ReliaSoft modified existing products (specifically, Weibull++ 5.0, ALTA 1.0 and BlockSim) to be compatible with the new operating system. This modification also ensures compatibility with the Windows XP operating system.

If you purchased the product prior to the release of Windows 2000 (February, 2000) and you attempt to re-install the product from the original CD-ROM onto a Windows 2000 or Windows XP computer, you may encounter an error during the re-installation. This is due to the fact that the installation routine does not recognize the operating system, which was not available when you purchased the product.

Solution:

To resolve this issue, install a Windows 2000/Windows XP compatible release of the software onto your computer. If you are a licensed user, there are two ways to obtain the latest Windows 2000/Windows XP compatible release of the product. You can:

1) Contact ReliaSoft Support to obtain the username/password required to download the product from the ReliaSoft website at no cost to you.

OR

2) Request a new installation CD-ROM from ReliaSoft by phone at +1.520.886.0410. There is a $12.95 charge to cover shipping and handling when using this option.

Additional Information:

If not applicable, delete section.

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