ReliaSoft Support Policy By Version

Active
The latest major release version of every product is fully supported.

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Retired
The major release version immediately before the latest version is supported until the newer version has been available for 3 or more years. For these products:

• ReliaSoft will answer Technical Support questions.
• At our discretion, ReliaSoft will provide free minor service releases or hotfixes to address critical issues, if any.
  • New feature requests, suggestions, minor issues and issues with an acceptable "workaround" are NOT considered to be "critical" issues.
  • Issues arising from incompatibility with a subsequent technology change (e.g. problems running under a new Operating System that was not available when the version was active) will NOT be addressed.

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Unsupported
Products that have been replaced by a new version for at least 3 years OR have been replaced by more than one subsequent major release version are no longer supported.

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