ReliaSoft Support Policy By Version
For the purposes of determining the applicable support policy, ReliaSoft's software products are classified as "Active," "Retired" or "Unsupported" based on the major release version, as described below.
Active
The latest major release version of every product is fully supported.
Retired
The major release version immediately before the "Active" version is classified as "Retired" until the newer version has been available for at least 3 years. For all "Retired" products:
- ReliaSoft will answer Technical Support questions.
- At our discretion, ReliaSoft will provide free minor service releases or hotfixes to
address critical issues, if any.
- New feature requests, suggestions, minor issues and issues with an acceptable "workaround" are NOT considered to be "critical" issues.
- Issues arising from incompatibility with a subsequent technology change (e.g. problems running under a new Operating System that was not available when the version was active) will NOT be addressed.
Unsupported
If the product has been replaced by a new version for at least 3 years OR if it has been replaced by more than one subsequent major version release, the product will be classified as "Unsupported."
