XFRACAS: Web-Based Failure Reporting Software (FRACAS System)

The only truly Web-based, user-configurable,
enterprise-wide FRACAS in a boxTM

Click to see a picture of the software interface...ReliaSoft’s XFRACAS software tool is a Web-based, closed-loop, enterprise-wide incident reporting / failure reporting, data analysis and corrective action software system (FRACA / FRACAS / DRACAS). The software has been designed for the acquisition, management and analysis of product reliability, quality and safety data from multiple locations, along with team-based problem solving and related activities.

This Web-based, enterprise-wide FRACAS system is highly configurable, allowing you to customize the system to meet your organization's particular needs — no custom programming required! 

Software Features

The XFRACAS software provides all of the tools that your organization will need to troubleshoot issues as they occur in the lab or in the field, capture the data required for important reliability, quality, safety and other analyses, work as a team to resolve underlying problems and build a “knowledge base” of lessons learned that will be instrumental to future troubleshooting and development efforts. The XFRACAS system is configurable, flexible and scalable to fit your organization's particular products or processes and to grow with your needs. The system’s Web-based user interface allows for easy access, collaboration and deployment throughout multiple sites, suppliers and dealers. Flexible configuration utilities allow you to control the look and feel of user interfaces and establish specific permissions based on user and “entity” (e.g. product line or business unit).

Available Training

ReliaSoft offers a two-day training course that introduces the fundamentals of Failure Reporting, Analysis and Corrective Action Systems (FRACAS) with an emphasis on the configuration and use of ReliaSoft’s XFRACAS software for incident reporting, failure analysis, problem resolution and other related analyses.

Go-Live/Implementation Service

With the optional Go-Live/Implementation Service, one of ReliaSoft's XFRACAS experts will visit your site to help your team take full advantage of the system features and assist you in configuring the system to fit your individual needs.

Applications and Benefits

Some of the potential applications and benefits of performing FRACAS and related activities with ReliaSoft's XFRACAS software include the ability to:

  • Address data capture and management deficiencies to provide timely and accurate product reliability, quality and safety data.
  • Streamline incident reporting and problem resolution activities.
  • Provide a closed-loop system for managing corrective actions.
  • Contribute to design improvements, faster product release, better service and enhanced customer satisfaction.
  • Generate financial rewards through better product designs, enhanced control of product warranties and more efficient customer support.
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Software Capability Highlights



Practical Applications

  • FRACAS Process Management
  • Safety Process Management
  • Non-conformance Process Management
  • CAPA Process Management
  • Risk Reduction Management
  • Risk Assessment Process
  • Process Control System
  • Incident Reporting System
  • Corrective Action System
  • Quality Management
  • Reliability Management

Supported Processes and Reporting

  • ISO 9000 Compliance
  • COPQ Improvement
  • RMAs
  • Field Failures
  • Service & Support History
  • Customer Complaints
  • Safety Incidents
  • Software Defects
  • Manufacturing Defects
  • Testing Issues
  • Quality (e.g. Customer, Internal, Supplier)
  • Analytics (e.g. Warranty, Reliability)

Problem Resolution Methodologies

  • 8D
  • DMAIC
  • Six Sigma/DFSS Approaches
  • User-defined (4-8 Steps)

System/Part/Process Configuration

  • System Tree (BOM Hierarchy with Unlimited Tiers/Indenture Levels)
    • Serialized Systems
    • Non-serialized Systems
  • Processes (Hierarchy with Unlimited Tiers/Indenture Levels)

Analysis/Key Metrics

  • Operational Availability
  • System Downtime
  • MTBF
  • Criticality Fields
  • Root Cause/Failure Analysis

Customer Support Information

  • Complete System and Warranty Details
  • Customer Contact Details
  • Complete Incident History with Part Repairs and Replacements

Corrective Actions Management

  • Role-based Workflow
  • Progress and Completion Tracking
    • Reports and Queries
    • Status Notifications via Portal and/or E-mail

Reports

  • Graphical user interface (GUI) provides extensive reporting capabilities without requiring programming knowledge
  • Custom SQL report interface provides experienced SQL users with maximum flexibility

Report Formats

  • HTML
  • Microsoft Excel
  • Charts in *.wmf, *.jpg and *.bmp formats

Extensive GUI Configuration Options

  • Easily substitute existing terminology with your own
  • Add data fields for gathering custom data
  • Define drop-down selection lists for fields
  • Create groups to assign user permissions
  • Personalize user portals

Data Imports and Exports

  • Microsoft Excel®
  • Microsoft Access®
  • Text
  • XML
  • Oracle®
  • SQL Server®
  • Any database with an OLE DB connection

Integration/Interoperability

Databases Supported

  • Microsoft SQL Server
  • Oracle

Built-in Enterprise Features

  • Administration
  • Alerts and Notifications via Portal and/or E-mail
  • Workflow Definition

All-inclusive enterprise system; purchase of additional modules not required!

Available Services

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