ReliaSoft.com > Reliability Software Tools > XFRACAS > Product Features > Incident (Failure) Reporting

Incident (Failure) Reporting

Since ReliaSoft's XFRACAS is a Web-based system, it is easy to deploy throughout the organization and even to outside locations (suppliers, dealers, etc.) if desired. It is easy for users at multiple locations to report failures, incidents, issues and/or suggestions and to view information reported by other users.

XFRACAS also makes it easy to import incident information from another data source (such as a legacy system, the supplier’s FRACAS system, etc.) using a "flat file" import template (Microsoft Excel®).

Sufficient Detail to Understand and Address the Issue

The Incident Report has been designed to allow the organization to capture sufficient detail to understand (categorize and quantify) and address the issue, such as:

• Incident description
• Date/time of the incident and accumulated service, if applicable
• Operating environment
• Fault code(s)
• Troubleshooting efforts and incident resolution
• Is the incident a "failure" that should be considered in reliability analyses?
• Priority and/or status
• And much more...

To customize the system to meet your organization’s particular needs, you can configure the Incident Reporting interface (and all other system interfaces) to use familiar terminology, choose whether optional fields will be captured, set the options available in predefined lists, add new data capture fields and specify their location in the interface, and much more. No custom programming required!

Automatically Assign the Incident to the Person Responsible

The system can be configured to automatically assign a new incident for follow-up by the person who is responsible for the part (or area) that the issue relates to. If desired, the system also sends notification e-mails to the responsible person and others who are affected by the issue. Users can also monitor incidents of interest from their configurable personalized "portals."

Integration with FMEAs

The data from your FRACAS system can be a valuable input to your organization’s FMEAs by identifying new failure modes and allowing you to estimate the frequency with which a problem occurs in the field. For incidents with an associated Failure Analysis record, XFRACAS allows you to "categorize" the incident with the Function > Failure > Effect > Cause that will "map" the event to a new or existing FMEA. You can import this information from XFRACAS directly into ReliaSoft’s Xfmea or RCM++ software.