Team-Based Problem Resolution
Use the PRR to Resolve the Underlying Problem
Although XFRACAS provides the tools necessary to address and "close the loop" on each incident independently, a team-based problem resolution approach can be more efficient and effective when individual incident reports signal an underlying problem that needs to be resolved. XFRACAS provides a flexible framework for this via the Problem Resolution Report (PRR) interface.
With the PRR approach, you can assign multiple incidents to a single PRR. Resolving the underlying problem addresses all related incidents and improves the design and/or the process to prevent similar problems from occurring in the future.
![XFRACAS Six Sigma DMAIC PRR Process [Click to Enlarge]](images/xfracas_prr_dmaic_sm.gif "XFRACAS Six Sigma DMAIC PRR Process [Click to Enlarge]")
PRR Utility configured for Six Sigma DMAIC Process
Configure the Problem Resolution Method - 4 to 8 Steps
You can configure XFRACAS to support any problem resolution methodology, from 4 to 8 steps, such as the four step DCOV process, the five step Six Sigma DMAIC process or the eight step 8 Disciplines (8D) method. For example:
Four Step DCOV Process
- D - Define
- C - Characterize
- O - Optimize
- V - Verify
Five Step Six Sigma DMAIC Process
- D - Define
- M - Measure
- A - Analyze
- I - Improve
- C - Control
Eight Step 8 Disciplines (8D) Process
- D1 - Establish the Team
- D2 - Describe the Problem
- D3 - Contain the Problem
- D4 - Identify, Define, Describe and Verity the Root Cause of the Problem
- D5 - Choose Corrective Actions
- D6 - Implement/Validate the Permanent Corrective Actions
- D7 - Prevent Recurrence
- D8 - Reward the Team
![XFRACAS 8D PRR Process [Click to Enlarge]](images/xfracas_prr_8d_sm.gif "XFRACAS 8D PRR Process [Click to Enlarge]")
PRR Utility configured for 8D Process
Whichever problem resolution method you employ, XFRACAS provides all of the tools that you will need to track and manage the activities required to develop an effective solution!
Enforce Oversight for Important Issues (Review Board)
The PRR Interface allows you to mark stages in the problem resolution process when review and approval are required (for example, from a Failure Review Board). XFRACAS provides the tools required to track and follow up on these issues to ensure that the organization maintains proper oversight to confirm that problems are being addressed appropriately.
