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Managing Corrective Actions and Closing the Loop

Close the Loop on Corrective Actions

XFRACAS provides the ability to manage resources and problem resolution by assigning actions to specific personnel and tracking the progress of resolution activities. This includes:

• Detailed action definition, including the person responsible, due date/completion date, category, status updates, actions taken, etc.
• Automated e-mail notifications to alert responsible personnel of required actions and upcoming due dates
• Ability to track the progress and completion of assigned actions
• Assign other individuals or groups to be notified about progress for a particular action and/or to review and approve the actions taken

The ability to assign and track Actions for Incidents, PRRs and/or Projects provides a great deal of flexibility for coordinating and tracking progress to resolve issues.

Use "Projects" to Track and Manage Related PRRs

The "Project" feature allows you to track and manage multiple PRRs together in order to effectively manage all of the issues associated with a given project. This provides easy access to high-level statistics for the associated Incidents and PRRs, such as the number of issues that are open (not resolved), how long the issue has been in the system, who is responsible for following up on the issue, etc.

Flexible Attachments Feature Provides Added Dimension

The flexible Attachments feature adds dimension to Incidents, PRRs, etc. by allowing you to attach supplementary documents or link specific system records. You can attach an uploaded file (upload the file to the XFRACAS database or to a specified location on the network), a linked file (specify the location of the file), a Web page (specify the URL) or text. You can also define a "Reciprocal Link" with another record in the system. For example, if there are two identical Incidents, or one PRR supersedes a previous problem resolution effort, you can establish hyperlinks between the related records.