Root Cause Analysis and Team-Based Problem Resolution
Two Systems in One: FRACAS/DRACAS + RCA
In addition to providing the tools necessary to address and "close the loop" on each reported incident, XFRACAS also facilitates an even more powerful and effective root cause analysis and team-based problem resolution approach for situations when the individual incidents signal a broader underlying problem that needs to be resolved.
Essentially, XFRACAS is two systems in one — innovatively bridging the gap between your organization's FRACAS and Root Cause Analysis (RCA) activities.
Understand and Resolve the Underlying Problem
The system's versatile Problem page makes it easy to fully describe the problem and link all related incident reports. It also provides all the tools you need to facilitate the team's efforts to perform effective Root Cause Analysis and implement improvements that will prevent similar issues from occurring again in the future.
This flexible Problem Resolution interface empowers the team to link/attach relevant documentation, assign responsibility for various tasks, generate notification e-mails, track the status of assigned deadlines, and much more.
Configure the Problem Resolution Method
You can configure XFRACAS to support any problem resolution methodology, from 4 to 8 steps. Whichever method you employ, XFRACAS provides all of the tools that you will need to track and manage the activities required to develop an effective solution!
Enforce Oversight for Important Issues (Review Board)
XFRACAS also allows you to mark stages in the problem resolution process when review and approval are required (for example, from a Failure Review Board). The system provides the tools required to track and follow up on these issues, ensuring that the organization maintains proper oversight to confirm that problems are being addressed appropriately. Resolve the Underlying Problem