New and improved in XFRACAS Version 2019

Option to change record numbers

XFRACAS automatically assigns a record number when you create a new incident, problem, project, failure analysis or customer support record. These unique identifiers are sequential and include the record type prefixes defined for your implementation. For admin users with the required permission, Version 2019 now provides an easy way to change record numbers if needed (e.g., for managing imported or deleted records).

Search utility for responsible parts
More control for assigning the incident owner
Support for longer incident titles
Notification for closed incidents
Better control for managing sign-offs during team-based problem resolution
Use the problem criticality metric in any step of the process
Customize default reports and dashboards
Report title and search criteria in print-ready PDFs
New functions in the XFRACAS web service
Support for custom database connection string